Box Office – How to Order
The box office remains closed to the public during Phase 3. The ESO staff continues to work from home.
Address: Elgin Symphony Orchestra * 20 DuPage Court * Elgin, IL 60120
Hours subject to change without notice. Please call 847-888-4000 in advance to verify hours.
Please leave a voice message with your first and last name, a contact phone number and a brief message. A representative will return your call as soon as possible.
A representative will reply as soon as possible. For security purposes, please do not send credit card information via email.
Available 24/7/365 to purchase single tickets and gift certificates.
Experience critically-acclaimed, world-class entertainment without the hassles of the big city!
Box Office/Will Call opens one hour prior to performance time and is located in the venue lobby. Seating begins 30 minutes prior to performance time.
The run time of a concert is approximately 2 hours and 15 minutes, which includes a 20-25 minutes intermission.
Late seating is at the discretion of house management. If you arrive late, you may have to wait until a movement/song has finished before being seated in the auditorium.
General Exchange Policy:
Ticket exchanges must be called into the box office at least 4 hours prior to performance time. Exchanges cannot be honored once a concert has begun. Subscribers may exchange with no added exchange fee. Non-subscribers will be charged a $5 per ticket exchange fee. Refunds are not provided.
Classics Exchange Policy:
Classics Series tickets can only be exchanged for tickets to another Classics Series concert date (same title or different title) within the 2020-21 season. Classics concerts cannot be exchanged for Special Events or any Raue Center for the Arts or North Shore Center for the Performing Arts concerts.
Special Events Exchange Policy:
Tickets for The Music of John Williams can only be exchanged to another date of The Music of John Williams within the 2020-21 season. Tickets for Holiday Spectacular can only be exchanged for another date of Holiday Spectacular within the 2020-21 season. Tickets for From Broadway with Love can only be exchanged for another date of From Broadway with Love within the 2020-21 season. Tickets for Jeans ‘n Classics can only be exchanged for another date of Jeans ‘n Classics within the 2020-21 season. Special Events cannot be exchanged for Classics concerts or any Raue Center for the Arts or North Shore Center for the Performing Arts concerts.
Call or email the box office and ask for tickets to be reprinted and held at Will Call.
There will be a $1 per ticket Ticket Tax on each ticket purchased for the 2020-21 season. An additional $2 per ticket Service Fee for all phone orders and a $4 per ticket Service Fee for all internet orders will be added.
Subscribe & Save – Save $5 off Special Event and $10 off Classics single ticket prices when you purchase 4+ concerts (excludes Jeans ‘n Classics).
Group Sales – Groups of 10 or more can save off the single ticket price! Contact the box office for more information.
Ticket Promotions – To receive ticket promotions via email, join our email list.
Radio Partners – Limited complimentary or discounted ticket vouchers may be available for select concerts via our radio partners: WRMN, WFMT and WZSR. Listen live or visit their websites for more details.