Box Office – How to Order
The box office remains closed to the public during Phase 3. The ESO staff continues to work from home.
Address: Elgin Symphony Orchestra * 20 DuPage Court * Elgin, IL 60120
Hours subject to change without notice. Please call 847-888-4000 in advance to verify hours.
Phone: 847-888-4000
Please leave a voice message with your first and last name, a contact phone number and a brief message. A representative will return your call as soon as possible.
Fax: 847-888-0400
Email: boxoffice@elginsymphony.org
A representative will reply as soon as possible. For security purposes, please do not send credit card information via email.
Website: ElginSymphony.Org
Available 24/7/365 to purchase single tickets and gift certificates.
Experience critically-acclaimed, world-class entertainment without the hassles of the big city!
Venue Information
Concert Locations:
Hemmens Cultural Center, 45 Symphony Way in downtown Elgin
Click here to view Hemmens seating chart
Box Office/Will Call opens one hour prior to performance time and is located in the venue lobby. Seating begins 30 minutes prior to performance time.
The run time of a concert is approximately 2 hours and 15 minutes, which includes a 20-25 minutes intermission.
Late seating is at the discretion of house management. If you arrive late, you may have to wait until a movement/song has finished before being seated in the auditorium.
Ticket Information
General Exchange Policy:
Ticket exchanges must be called into the box office at least 4 hours prior to performance time. Exchanges cannot be honored once a concert has begun. Subscribers may exchange with no added exchange fee. Non-subscribers will be charged a $5 per ticket exchange fee. Refunds are not provided.
Classics Exchange Policy:
Classics Series tickets can only be exchanged for tickets to another Classics Series concert date (same title or different title) within the 2020-21 season. Classics concerts cannot be exchanged for Special Events or any Raue Center for the Arts or North Shore Center for the Performing Arts concerts.
Special Events Exchange Policy:
Tickets for The Music of John Williams can only be exchanged to another date of The Music of John Williams within the 2020-21 season. Tickets for Holiday Spectacular can only be exchanged for another date of Holiday Spectacular within the 2020-21 season. Tickets for From Broadway with Love can only be exchanged for another date of From Broadway with Love within the 2020-21 season. Tickets for Jeans ‘n Classics can only be exchanged for another date of Jeans ‘n Classics within the 2020-21 season. Special Events cannot be exchanged for Classics concerts or any Raue Center for the Arts or North Shore Center for the Performing Arts concerts.
Lost Tickets:
Call or email the box office and ask for tickets to be reprinted and held at Will Call.
Fees:
There will be a $1 per ticket Ticket Tax on each ticket purchased for the 2020-21 season. An additional $2 per ticket Service Fee for all phone orders and a $4 per ticket Service Fee for all internet orders will be added.
Discounts:
Subscribe & Save – Save $5 off Special Event and $10 off Classics single ticket prices when you purchase 4+ concerts (excludes Jeans ‘n Classics).
Group Sales – Groups of 10 or more can save off the single ticket price! Contact the box office for more information.
Ticket Promotions – To receive ticket promotions via email, join our email list.
Radio Partners – Limited complimentary or discounted ticket vouchers may be available for select concerts via our radio partners: WRMN, WFMT and WZSR. Listen live or visit their websites for more details.
