BOX OFFICE – HOW TO ORDER
NOTE: Due to coronavirus state mandates and recommendations, the box office will be closed for walk-in orders and only available for limited and random hours until further notice. Please leave a message on our voicemail or send us an email and your message will be returned during office hours in the order it was received. We appreciate your patience during this time.
Regular box office hours are Mondays-Fridays from 10 AM-4 PM. Closed Saturdays and Sundays and most federal holidays.
Address: Elgin Symphony Orchestra * 20 DuPage Court * Elgin, IL 60120
Hours subject to change without notice. Please call 847-888-4000 in advance to verify hours.
If a representative is unavailable to assist you, please leave a voice message with your first and last name, a contact phone number and a brief message. A representative will return your call as soon as possible.
A representative will reply within 1-2 business days. For security purposes, please do not send credit card information via email.
Available 24/7/365 to purchase single tickets and gift certificates.
Experience critically-acclaimed, world-class entertainment without the hassles of the big city!
Hemmens Cultural Center, 45 Symphony Way in downtown Elgin
Click here to view Hemmens seating chart
Prairie Center for the Arts, 201 Schaumburg Court in Schaumburg (October 4, 2019 and January 10, 2020 only)
Click here to view Prairie Center seating chart
Harris Theater for Music and Dance, 205 East Randolph Street in Chicago
Box Office/Will Call opens one hour prior to performance time and is located in the venue lobby. Seating begins 30 minutes prior to performance time.
The run time of a concert is approximately 2 hours and 15 minutes, which includes a 20-25 minutes intermission.
Late seating is at the discretion of house management. If you arrive late, you may have to wait until a movement/song has finished before being seated in the auditorium.
General Exchange Policy: Ticket exchanges must be called into the box office at least 4 hours prior to performance time. Exchanges cannot be honored once a concert has begun. Subscribers may exchange with no added exchange fee. Non-subscribers will be charged a $5 per ticket exchange fee. Refunds are not provided.
Classics Exchange Policy: Classics Series tickets can only be exchanged for tickets to another Classics Series concert date (same title or different title) within the 2019-20 season. Classics concerts cannot be exchanged for Special Events or any Harris Theater Millennium Park Series concerts.
Special Events Exchange Policy: Tickets for Inside the Music can only be exchanged to another Inside the Music within the 2019-20 season. Tickets for Deck the Halls Holiday Concert can only be exchanged for another date of Deck the Halls Holiday Concert within the 2019-20 season. Tickets for Bravo Broadway can only be exchanged for another date of Bravo Broadway within the 2019-20 season. Tickets for Season Finale: The Planets can only be exchanged for another date of Season Finale: The Planets within the 2019-20 season. Tickets for Abbey Road and Mariachi are one-time events and are not exchangeable. Special Events cannot be exchanged for Classics concerts or any Harris Theater Millennium Park Series concerts.
Lost Tickets: Call or email the box office and ask for tickets to be reprinted and held at Will Call.
Fees: There will be a $1 per ticket Ticket Tax on each ticket purchased for the 2019-20 season. An additional $2 per ticket Service Fee for all phone orders and a $4 per ticket Service Fee for all internet orders will be added.
Subscribe & Save – Save 10% or 20 % off the single ticket price when you purchase 3+ concerts (excludes Abbey Road). Subscribers receive 10% or 20% off additional purchases (excludes Abbey Road).
Group Sales – Groups of 10 or more can save 15-25% off the single ticket price! Contact the box office for more information.
Ticket Promotions – To receive ticket promotions via email, join our email list.
Radio Partners – Limited complimentary or discounted ticket vouchers may be available for select concerts via our radio partners: WRMN, WFMT and WZSR. Listen live or visit their websites for more details.