Fall 2020 Announcement
The COVID-19 pandemic has caused much heartache across the arts community. Being able to congregate in large groups to experience live performances is something we yearn for at this time.
Since the shut-down in mid-March, the ESO staff has been monitoring and evaluating the pandemic on a daily basis. Due to capacity limits mandated in Phase 4, ESO will be unable to safely hold full orchestra concerts with an audience. At this time, our Board of Directors has made the decision to cancel our fall 2020 concerts from September 2020 to December 2020 at Hemmens Cultural Center in Elgin, North Shore Center for the Performing Arts in Skokie and Raue Center for the Arts in Crystal Lake.
ESO has worked together with the musicians and community partners to bring you three limited capacity events in the fall. These new limited capacity events will be available in-person to small groups or online. The ESO board and staff want to make our concert experiences as safe and enjoyable as possible.
Safety Protocols
The safety of our patrons, musicians and staff has been and will be our top priority. ESO does not own its own performance space, so we will be coordinating with each rental facility regarding cleaning and sanitizing practices and the proper amount of fresh and recycled airflow in their ventilation systems. We continue to monitor best practices from reputable sources on a daily basis. Every patron attending an ESO event during the pandemic will be notified 10-14 days prior to each event date via email, phone and/or mail of safety protocols for their upcoming event. Safety protocols will be based on the current Illinois Phase and CDC guidelines at that time and may or may not include temperature checks, health screening questions, mandatory wearing of face covering, socially distanced seating, timed arrival, restroom or concession breaks by seating area and self-parking (as examples). We will adhere to the policies mandated by local and state health officials as they develop.
Will the New Fall Concerts be Available to View Online?
The new limited capacity fall concerts will be recorded and available for viewing online regardless of which Phase Illinois is in at the time of each concert. Information on how to view will be sent via email when content is ready. Viewing fee may apply.
Will the Cancelled Concerts be Rescheduled?
At this time, we are working on rescheduling The Planets, The Music of John Williams and Jeans ‘n Classics: Queen & Journey for the 2021/22 or 2022/23 seasons. Many factors go into rescheduling events. Join our email list for concert updates.
What About the Spring 2021 Concerts and Tickets?
At this time, no changes have been made to the ESO concerts scheduled from January through May 2021. The ESO staff will continue to monitor the pandemic throughout the fall. Physical tickets for the 2021 concerts will not be mailed out in August 2020 as originally planned. Ticket holders for the 2021 concerts will be notified of any schedule changes and/or safety protocols by November 2020. If no changes need to be made to the spring 2021 concert schedule, then physical tickets and donor benefits will be mailed shortly after our November 2020 announcement.
Box Office – How to Order
The ESO staff continues to work-from-home during Illinois Phases 1-4. No in-person box office is available.
Address: Elgin Symphony Orchestra * 20 DuPage Court * Elgin, IL 60120
No in-person box office is available during Illinois Phases 1-4.
Phone: 847-888-4000
Please leave a voice message with your first and last name, a contact phone number and a brief message. A representative will return your call as soon as possible.
Fax: 847-888-0400
Email: boxoffice@elginsymphony.org
A representative will reply as soon as possible. For security purposes, please do not send credit card information via email.
Website: ElginSymphony.Org
Available 24/7/365 to make a ticket or gift certificate purchase, donate to our fundraising campaign and find information.
Experience critically-acclaimed, world-class entertainment without the hassles of the big city!
Venue Information
Spring 2021 Concert Location:
Hemmens Cultural Center, 45 Symphony Way in downtown Elgin
Click here to view Hemmens seating chart
Box Office/Will Call opens one hour prior to performance time and is located in the venue lobby. Seating begins 30 minutes prior to performance time.
The run time of a concert is approximately 2 hours and 15 minutes, which includes a 20-25 minutes intermission.
Late seating is at the discretion of house management. If you arrive late, you may have to wait until a movement/song has finished before being seated in the auditorium.
Spring 2021 Ticket Information
General Exchange Policy:
Ticket exchanges must be called into the box office at least 4 hours prior to performance time. Exchanges cannot be honored once a concert has begun. Subscribers may exchange with no added exchange fee. Non-subscribers will be charged a $5 per ticket exchange fee. Refunds are not provided.
Classics Exchange Policy:
Classics Series tickets can only be exchanged for tickets to another Classics Series concert date (same title or different title) within the 2020-21 season. Classics concerts cannot be exchanged for Special Events or any Raue Center for the Arts or North Shore Center for the Performing Arts concerts.
Special Events Exchange Policy:
Tickets for From Broadway with Love can only be exchanged for another date of From Broadway with Love within the 2020-21 season. The sale is final on tickets for Jeans ‘n Classics. Special Events cannot be exchanged for Classics concerts or any Raue Center for the Arts or North Shore Center for the Performing Arts concerts.
Lost Tickets:
Call or email the box office and ask for tickets to be reprinted and held at Will Call.
Fees:
There will be a $1 per ticket Ticket Tax on each ticket purchased for the 2020-21 season. An additional $2 per ticket Service Fee for all phone orders and a $4 per ticket Service Fee for all internet orders will be added.
Discounts:
Subscribe & Save – Save $5 off Special Event and $10 off Classics single ticket prices when you purchase 4+ concerts (excludes Jeans ‘n Classics).
Group Sales – Groups of 10 or more can save off the single ticket price! Contact the box office for more information.
Ticket Promotions – To receive ticket promotions via email, join our email list.
Radio Partners – Limited complimentary or discounted ticket vouchers may be available for select concerts via our radio partners: WRMN, WFMT and WZSR. Listen live or visit their websites for more details.
