Utility Menu

ESO Box Office

BOX OFFICE – HOW TO ORDER

Summer box office hours are Mondays-Wednesdays and Fridays from 10 AM-3:30 PM.  These hours are subject to change.  Closed Thursdays and most federal holidays.

Address: Elgin Symphony Orchestra * 20 DuPage Court * Elgin, IL  60120
During summer months, please call 847-888-4000 in advance to verify hours.

Phone: 847-888-4000
If a representative is unavailable to assist you, please leave a voice message with your first and last name, a contact phone number and a brief message.  A representative will return your call as soon as possible.

Fax: 847-888-0400

Email: boxoffice@elginsymphony.org
A representative will reply within 1-2 business days.  For security purposes, please do not send credit card information via email.

Website: ElginSymphony.Org
Available 24/7/365 to purchase single tickets and gift certificates.

2018-19 SEASON ON SALE NOW

Experience critically-acclaimed, world-class entertainment without the hassles of the big city!

Click here to view 2018-19 Season Calendar and Price Chart(.pdf)

Subscribe & SaveSave 20 % off the single ticket price when you purchase 4+ concerts (excludes Holiday and Inside the Music).

Classics Concerts (Includes Musically Speaking Pre-Concert Chat)
Opening Weekend: The Firebird, September 15-16, 2018
Titans: Beethoven, Strauss & Wagner, November 3-4, 2018
Haydn’s “Surprise” Symphony, January 11-13, 2019
Natasha and the Romantics, February 9-10, 2019
Guitar Serenade, March 2-3, 2019
Mozart’s “Jupiter” Symphony, March 23-24, 2019
Season Finale: Concert for the “Common Man”, May 4-5, 2019

Pops Concerts
American Spectacular, October 5-7, 2018
A Night in Old Vienna, January 26-27, 2019

Holiday Concert
ESO Sounds of the Season, December 8-9, 2018

Inside the Music with Andrew Grams
Inside the Music of Wagner’s The Ring, November 2, 2018
Inside the Music of Mozart’s “Jupiter” Symphony, March 22, 2019

VENUE INFORMATION

Concert Locations:
Hemmens Cultural Center, 45 Symphony Way in downtown Elgin
Click here to view Hemmens seating chart
Prairie Center for the Arts, 201 Schaumburg Court in Schaumburg (October 5, 2018 and January 11, 2019 only)
Click here to view Prairie Center seating chart

Box Office/Will Call opens one hour prior to performance time and is located in the venue lobby.  Seating begins 30 minutes prior to performance time.

The run time of a concert is approximately 2 hours and 15 minutes, which includes a 20-25 minutes intermission.

Late seating is at the discretion of house management.  If you arrive late, you may have to wait until a movement/song has finished before being seated in the auditorium.

TICKET INFORMATION

Exchange Policy: Ticket exchanges must be called into the box office at least 4 hours prior to performance time.  Exchanges cannot be honored once a concert has begun.  Subscribers may exchange with no added exchange fee.  Non-subscribers will be charged a $5 per ticket exchange fee.  Tickets for 2018-19 season Classics and Pops concerts may be exchanged to any other 2018-19 season Classics or Pops concerts.  Refunds are not provided.

Special Events Exchange Policy: Tickets for Inside the Music may only be exchanged to another Inside the Music within the 2018-19 season.  Tickets for ESO Sounds of the Season may only be exchanged for another date of ESO Sounds of the Season within the 2018-19 season.  Special event tickets may not be exchanged for a Classics or Pops concert.  Refunds are not provided.

Exchange Options
OPTION 1 – Exchange to another date with the same concert title
OPTION 2 – Exchange to another date with a different concert title (excludes Inside the Music and ESO Sounds of the Season)
OPTION 3 – Gift your tickets for someone else to use
OPTION 4 – Donate your tickets back to the orchestra for a tax deduction

Lost Tickets: Call 847-888-4000 or email the box office and ask for tickets to be reprinted and held at Will Call.

Fees: There will be a $1 per ticket Ticket Tax on each ticket purchased for the 2018-19 season.  Starting May 7, 2018, there will be an additional $2 per ticket Service Fee for all phone orders and a $4 per ticket Service Fee for all internet orders.

Discounts:
Subscribe & SaveSave 20 % off the single ticket price when you purchase 4+ concerts (excludes Holiday and Inside the Music).  Subscribers receive their 20% discount on additional tickets for 2018-19 season Classics and Pops concerts (excludes Inside the Music and ESO Sounds of the Season).
Youth Tickets – $10 Youth tickets are available for patrons ages 25 and under.  Taxes and fees apply.  Not available for ESO Sounds of the Season.
Group Sales – Groups of 10 or more can save 15-25% off the single ticket price!  Contact the box office for more information.
Ticket Promotions – To receive ticket promotions via email, join our email list.

GIFT CERTIFICATES

Give the Gift of Music!  Gift certificates may be purchased in any denomination and never expire!  We can customize your gift certificate with a personalized To field (fits 2-4 words) and/or Message field (fits 8-10 words).

Delivery Options
– Mail the gift certificate to purchaser or recipient (requires 3-10 business days)
– Hold the gift certificate at box office for pick-up
– Email the gift certificate to purchaser to print-at-home on any 8.5×11 sheet of paper

To purchase a gift certificate, call 847-888-4000 or order online.
*PLEASE NOTE: Gift certificates ordered online are processed the next business day.  If a gift certificate is needed the same day, please call the box office for faster processing.