Get the most from your Elgin Symphony Orchestra Concert Experience!
Concert Accommodations And Information
The Elgin Symphony Orchestra is your orchestra and we want to be connected to you! If you have suggestions or comments, please send them to firstname.lastname@example.org
Whether you’re new to the Elgin Symphony or a seasoned concert attendee, we want you to get the most out of your concert experience!
Handicapped/Reduced Mobility Patrons
Each venue is handicapped accessible. At the Hemmens, there is an entrance ramp at the North doors to the theater; an elevator at the northwest end of the lobby provides access to the bathrooms on the lower level. Please note that there is no elevator access to the balcony at the Hemmens. We apologize for this inconvenience. The Prairie Center for the Arts in Schaumburg is fully handicap accessible.
We understand that situations come up and you may be late to a concert. We will try to make reasonable accommodations to seat you as soon as possible. Please note that management may not be able to seat you in your purchased seat until after intermission, if you’ve arrived late.
Feel free to wear what is comfortable to you for the ESO concerts. Most patrons dress up a little bit when attending the concerts. Please note that if you are sitting in the Balcony at the Hemmens Cultural Center, it may be cooler than the main floor.
Lost & Found
Contact the Box Office Administration directly at each venue. The Elgin Symphony Orchestra, Hemmens Cultural Center and Schaumburg Prairie Center for the Arts are not responsible for lost or stolen items.
Hemmens Cultural Center 847-931-5900
Schaumburg Prairie Center for the Arts 847-895-3600
Hemmens Cultural Center restrooms are located on the lower level, at the bottom of each stairwell. An elevator to the lower level is located at the northwest corner of the lobby.
Schaumburg Prairie Center for the Arts restrooms are located at the south end of the lobby.
Use of Audio and Visual Equipment/Devices
The Elgin Symphony Orchestra strictly prohibits the use of photography, video and tape recorders, including cell phones and tablets at all ESO concerts. Please silence your cell phones and watches prior to the start of the concert. Please refrain from texting during ESO concerts.
Food and Beverages
Beverages and snacks are sold in the lobby before the concert and during intermission at the Hemmens Cultural Center. Food is not permitted inside the theater. Beverages are permitted during the following concerts only: Out of this World: Sci-fi Movie Classics, Musical Chills & Thrills, Magical Disney Experience, Magical Holiday Experience and A Rodgers and Hammerstein Celebration. Food and beverages are not permitted inside the Schaumburg Prairie Center for the Arts.
Convenient and free parking is available at each venue. In addition to the public lots, handicapped parking is available on Symphony Way for events at the Hemmens Cultural Center. For events at the Schaumburg Prairie Center for the Arts, there is abundant parking available in the lots surrounding the building, including handicap parking.
For your convenience, ESO offers $10 valet parking for concerts at the Hemmens Cultural Center only. The line for the valet pickup after the concerts forms in the northwest corner of the lobby. For more information on pre-purchasing discounted valet parking, please see the ESO Box Office Manager in the lobby during intermission or call the Box Office Monday – Friday 10 a.m. – 4 p.m. at 847-888-4000.
Before the Concert:
Shop at the Elgin Symphony League Boutique!
The boutique is in the lobby before each concert and during intermissions. All major credit cards, cash and checks are accepted. A large portion of the Elgin Symphony League’s donation to the orchestra each year is from sales proceeds at the boutique.
After the Concert:
Mingle with ESO Musicians at area restaurants after every Saturday night ESO classical and pops concert! Join ESO musicians, staff and patrons for delicious appetizers and a cash bar! No reservations required – just show up and mingle!
Relive your Concert Experience With WFMT!
Select Elgin Symphony Orchestra concerts are played on Chicago’s Classical Music Station, 98.7 WFMT throughout the year.
To hear the Elgin Symphony Orchestra on WFMT, tune into 98.7FM. Schedule coming soon!